Refund policy

Effective Date: 1 December 2024

At Electronix Hub, we strive to ensure customer satisfaction with our electronics and gadgets. If you are not entirely satisfied with your purchase, our Return and Refund Policy provides guidance on how to address issues with damaged or defective products.

1. Eligibility for Returns and Refunds

We accept returns or provide refunds under the following circumstances:

  • The product is damaged upon delivery.
  • The product is defective or not functioning as intended.

2. Return and Refund Process

If you encounter a damaged or defective item, please follow these steps:

  1. Contact Us: Email us at electronixhubstore01@gmail.com within 7 days of receiving the product. Provide your order details and a description of the issue.
  2. Provide Evidence: Attach photos or videos clearly showing the damage or defect.
  3. Review and Approval: Our team will review your request and notify you of the approval or rejection of your return or refund.
  4. Return the Product: If approved, you will need to ship the product back to us in its original packaging. Shipping instructions will be provided.
  5. Refund or Replacement: Upon receiving and inspecting the returned product, we will issue a refund or send a replacement, as per your preference.

3. Conditions for Returns

  • Products must be returned in their original condition, including packaging, accessories, and manuals.
  • Returns are only accepted if initiated within 7 days of delivery.
  • Products damaged due to misuse or improper handling are not eligible for returns or refunds.

4. Non-Returnable Items

  • Products that are not defective or damaged.
  • Items explicitly marked as non-returnable at the time of purchase.

5. Refund Processing Time

Refunds will be processed within 7-10 business days after the returned product is received and inspected. Refunds will be issued to the original payment method.

6. Contact Us for Assistance

For questions or concerns regarding returns and refunds, please reach out to us at:

Email: electronixhubstore01@gmail.com

We are here to assist you and ensure a smooth resolution to any issues with your purchase.